Contact Us

CreditAccess Grameen Limited

Registered Office and Corporate Office

Address:

No. 49, 46th Cross, 8th Block, Jayanagar, (Next to Rajalakshmi Kalayana Mantap) Bengaluru 560070, Karnataka. India

Phone:

+91 80 22637300

Customers of CreditAccess Grameen Limited can address their queries, requests as well as grievances by calling toll free number : 1800 123 153 153 .

Fill out below form to get in touch with us!

Please provide as much information as possible for us to help you with your enquiry:) 

    CreditAccess Grameen Limited has established a robust grievance redressal mechanism to systematically monitor its operations in all its areas. We have set-up a dedicated Toll Free helpline number, i.e. 1800 123 153 153, to address any grievances / queries/ requests raised by our members. The helpline number is managed by a dedicated officer who is part of the Grievance Redressal Cell (GRC), which is based at our Head Office in Bangalore.

    Apart from our Toll Free number, we have established various other ways through which complaints can be registered. We have formulated a very detailed and clear Customer Grievance Redressal Policy to manage the grievance redressal process, which clearly establishes the different mechanisms of grievance redressal like channels for receiving complaints – complaint boxes, toll free number, outbound mail, e-mail id etc.; redressal process; escalation process etc. and also clearly defines responsibilities and timelines for the resolution of grievances, requests or queries. CreditAccess Grameen’s Grievance Redressal Cell has also established out-bound calling facility to pro-actively reach out to clients to check their satisfaction level and if they have any requests, complaints or suggestions.

    For any kind of grievances / queries/ requests, you may also contact,

    Grievance Redressal Officer 
    CreditAccess Grameen Limited 
    No.49, 46th Cross, 8th Block, Jayanagar, Bangalore-560070
    Grievance Redressal Officer : Mr. Nagananda Kumar K N

    Email: yourvoice@cagrameen.in

    Toll Free Number : 1800 123 153 153       

    —————————————————————————————————————————-

    For customers in Karnataka, there is an option of escalating the complaint to the ombudsman appointed by Association of Karnataka Microfinance Institutions (AKMI).

    1. AKMI (Association of Karnataka Microfinance Institutions- for customers in Karnataka)

    The Ombudsman
    Association of Karnataka Microfinance Institutions (AKMI)
    # 3, 1st Floor, 1st Main, 1st Cross Kodgehalli Main Road,
    Bhadrappa Layout, Nagashettihalli, Bengaluru-560094
    Email: info@akmi.in

    AKMI Toll Free: 1800-425-5654

    For customers in other states, the escalation channel will be MFIN’s (Microfinance Institutions Network) ombudsman channel:

    1. MFIN (Microfinance Institution Network)

    Grievance Redressal Officer
    Microfinance Institutions Network (MFIN)
    403 – 404, 4th floor,
    Emaar Palms Spring Plaza,
    Golf Course Road, Sector-54
    Gurgaon-122003, Haryana

    MFIN Toll Free: 1800-102-1080                                   

    —————————————————————————————————————————-

    IF not satisfied with the resolution provided by the company, the complainant can also approach the RBI Ombudsman for redressal along with complete details:

     Karnataka / Kerala / Tamil Nadu / Puducherry

    Officer-in-Charge,
    Reserve Bank of India (RBI),
    Department of Non-banking Supervision (DNBS),
    Fort Glacis, Chennai – 600001

    —————————————————————————————————————————-

    Bihar / Jharkhand / Odisha

    Officer-in-Charge
    Reserve Bank of India (RBI),
    Department of Non-banking Supervision (DNBS),
    15, Netaji Subhash Road,
    Kolkata – 700001                    

    —————————————————————————————————————————-

     Chhattisgarh / Madhya Pradesh / Maharashtra / Goa / Gujarat

    Officer-in-Charge,
    Reserve Bank of India (RBI),
    Department of Non-banking Supervision (DNBS),
    RBI Byculla Office Building,
    Opp. Mumbai Central Railway Station,
    Byculla, Mumbai – 400008                 

    —————————————————————————————————————————-

    Rajasthan / Uttar Pradesh

    Officer-in-Charge,
    Reserve Bank of India (RBI),
    Department of Non-banking Supervision (DNBS),
    Sansad Marg, New Delhi – 110001                        

    —————————————————————————————————————————-

    Our Institution has appointed an Internal Ombudsman (IO) with effect from 01st April 2022 in terms of RBI guidelines.

    We assure you of timely and prompt grievance redressal. Thank you.