In the realm of the financial inclusion world, technology has emerged as the guiding thread, weaving a story of progress and empowerment. At the heart of this narrative lies the “High Tech-High Touch” model, a delicate equilibrium that has ushered in a new era of customized financial services in the rural landscape, where technology serves as the bedrock. Read the views of Mr. Sudesh Puthran, CTO, CA Grameen, here.