Current Openings

CreditAccess Grameen welcomes dynamic and motivated individuals with a passion to work for social development. Our Team consists of Regular Employees & Consultants. CreditAccess Grameen’s Head Office is situated in Bangalore, which supports Operations through various functions such as project management, financial analysis, marketing, communication etc.

CreditAccess Grameen hires individual consultants and consulting firms for a wider range of assignments in the areas of HR, risk management, finance, internal controls, marketing, data analysis, etc. Individual consultants, whether hired directly or through organizations, provide expert advice and help us to prepare studies, appraisals and reports.

Current Openings

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Job Title: Division Manager – Group Lending Business
Location: Tamil Nadu

Position Summary:         

This position is responsible for growth and expansion of the division (between 20-30 branches). Also ensuring proactive management of operational, financial, and environmental risks in the division. Candidate will be responsible for implementing any existing and new people related and operational projects for the division which the organization prioritizes periodically.

Key Accountabilities:    

Growth and Expansion

  • Create expansion plans for new branch opening as per agreed targets.
  • Plan ways to implement new products and services in the division to meet the established targets.
  • Monitor achievement of all the targets for the division including growth, profit, member retention, and division overhead expenses.
  • Implement strategic initiatives (people or operations related) undertaken by the management team/ head office.

Operations:

  • Identify and plan cost control initiatives to reduce overall operating costs in the division.
  • Identify, plan for and implement processes to track and measure critical field data required for decision making.
  • Design and implement risk management process at the branch/ area/ division level and report variances as per the established frequency.

Stakeholder Interactions:

  • Identify and build relationships with key government officials, NGO’s, and other organizations at the district level.
  • Develop and maintain relationship with external stakeholders.
  • Build brand image and visibility of CA Grameen in the division.
  • Participate in all SEDs in the division.

People Management:

  • Conduct and complete performance reviews for all area managers as per established frequency and timeline.
  • Participate in recruitment, trainings, transfer, and promotion process of your respective area.
  • Plan and support the implementation of capability building initiatives for employees in the division.

Background:       

  • Minimum 12 yrs. of work experience in NBFC/MFI Group Lending model.
  • Degree is a must. MBA/Post Graduation is a plus.
  • Excellent written and oral communication skills.
  • Good geographical knowledge of the location.

Apply by emailing your resume to careers@cagrameen.in with the position applied for in the subject line.


Job Title: Officer – Insurance
Location: Head Office, Bangalore
Reporting To: AGM-Insurance

Broad Roles and Responsibilities:

  • Candidate will be a key player and be responsible in managing day to operations of Hospicash Health Insurance product with the assigned insurer.
  • Manage 2-wheeler insurance portfolio.
  • Manage insurance relationship with the assigned insurer and be a key player of business issuance and claims management.
  • Manage field queries and sync with the business team requirements of Hospicash and 2-wheeler.
  • Should have vast knowledge of health insurance and vehicle insurance business and act as a point of contact for resolution for the field staff.
  • Should have sound knowledge and proficiency in MS Excel and fullfill all business MIS requirement as per business and process requirement.
  • Should actively engage in field, and travel to business locations whenever need arises.

Mandatory Skills:

  • Channel partner management.
  • Computer knowledge in MS office and expertise in MS Excel.

Background:  

  • 3 to 5 years of relevant experience in required domain.
  • Languages known – Kannada, Hindi and English, other language is an added advantage.

Apply by emailing your resume to careers@cagrameen.in with the position applied for in the subject line.


Job Title: Senior Officer – Content Writer
Location: Head Office, Bangalore
Reporting To: Assistant General manager- Customer Awareness and Education

Job Summary: 

This position requires an individual who can create variety of compelling content which is crisp, relevant, and engaging. Must have the ability to write, proof, and edit content with proper grammar usage.

Broad Roles and Responsibilities:

  • Review and edit the content produce which is relevant to the audience.
  • Regularly produce various types of content, including awareness material, training material, awareness videos, audio, blogs, website content, write-ups, AV scripts, office communications, etc.
  • Actively manage and promote the awareness program.
  • Take ownership of the project and produce effective results.
  • Edit content produced by other team members.
  • Collaborate with other departments to create innovative solution.

Mandatory Skills:

  • Quick learner with good adaptability.
  • Excellent written and verbal communication skills.
  • Well-versed in graphic designing software- image, video, and audio editing software.
  • Tech-savvy and updated with the latest digital tools.

Background:  

  • At least 4 years of experience in content writing.
  • Bachelor’s degree in English, Journalism, or related field.

Apply by emailing your resume to careers@cagrameen.in with the position applied for in the subject line.


Job Title: Manager – Gold Loans branch expansion
Location: Head Office, Bangalore
Reporting To: DGM- Gold Loan Operations

Job Summary: 

Manage the pilot branch expansion project and ensure the launch of branches in various locations. This involves completion of the branch infra constructions and fulfill Gold Loan related specified requirements, safe storage construction, safe vault installation, security device installation, etc. by co -ordinating with the respective dept. The candidate must also provide a clear plan for the branch expansion; shortlist branches based on the potential, furnish a timeline for completing the project and actively support the team to achieve the desired outcomes.

Broad Roles and Responsibilities:

  • Monitor the pilot branch expansion plan and ensure the completion of the branch infra changes, fulfill Gold Loan related specific requirements, security equipment installation, etc. by co -ordinating with the respective dept.
  • Travel to respective branches and guide the branch/ team to establish the Gold Loan required infrastructure, security systems, and other related requirements.
  • Responsible for timely completion of the pilot branches for Gold Loan related requirements and hand over the same for a soft launch. Necessary demo should be given to the concerned authority and employees before the soft launch.
  • Submission of the reports, MIS, and tracker related to the branch launch and expansion.
  • Liaising the admin/security/IT team for system /technical support for the Gold Loan pilot branch operations.
  • Serve as a point of contact/SPOC for any pilot branch infra and related issues pertaining to the Gold Loans requirement.
  • Conducting training sessions to the employees on the Gold Loan Appraisal, Gold handling/movement, documents management, and any other branch operations, etc.
  • Identifying the weak areas/security issues/ compliance issues in the branches and taking corrective measures by engaging different stakeholders.
  • Develop and implement a company-wide go-to-market plan and collaborate with respective departments for execution.
  • Have a zeal to explore new opportunities and products backed by extensive research and surveys.

Mandatory Skills:

  • Should have the knowledge in Gold Loan operations Risk, safe management, documentations and other operations in the branches.
  • Should know the security control mechanism and statutory compliance related to the branch.
  • Tech savvy, proficient in MS Office.
  • Excellent time-management and organizational skills.
  • Excellent written and oral communication skills.

 Background:  

  • 5 – 7 years of experience in Gold Loan process and branch expansion in any Gold Loan company.
  • Should have the experience in new branch opening and its guidelines.
  • Graduate from any recognised institution.

Apply by emailing your resume to careers@cagrameen.in with the position applied for in the subject line.


Job Title: Officer / Sr Officer – IT Helpdesk
Location: Bangalore
Reporting To: Helpdesk Lead

Job Summary: Provide Level 1 Functional support

Broad Roles and Responsibilities:            

  • Responding in a timely manner to service issues and requests
  • Identify and diagnose issues and problems.
  • Categorize and record reported queries and provide solutions.
  • Support problem identification.
  • Advise users on appropriate course of action.
  • Monitor issues from start to resolution.
  • Escalate, if needed, unresolved problems to a higher level of support.

Mandatory Skills:             

  • A technical, logical thought process
  • Problem-solving skills
  • An ability to prioritise and delegate
  • MS Excel / SQL basics

Background: 

  • Bachelor’s degree in computer science with 2 – 3 years’ experience in IT Support

Apply by emailing your resume to careers@cagrameen.in with the position applied for in the subject line.


Job Title: IT Officer – RO IT
Location: CreditAccess Grameen Limited (RPC) – Belgaum 1 No / Vadodara 2 Nos / Patna 2 Nos / Bangalore 1 No / Kolhapur 1 No / Davanagere 1 No / Aurangabad 1 No / Jabalpur 1 No.
Reporting To: Regional Team Lead / Sr RO IT in Respective RPC’s

Function: IT Department

Position Summary:

Candidate must possess the ability to effectively manage Day to Day operational tasks across a wide range of areas, such as IT Infrastructure, LAN, WAN, Servers, End user Back-up, Recovery, Switches, Access- Points, Cloud Storage, Business Applications L1 support. By maintaining consistent and quality communication both within the team and End users.

The position is based at CreditAccess Grameen Limited Regional Office / RPC in Belgaum, Vadodara, Patna, Bangalore, Kolhapur, Davanagere, Aurangabad & Jabalpur and should be working closely with the internal IT team and All CA Grameen Branch End Users & Vendors.

Key Accountability:

  • Ensure the 24/7/365 availability of all systems, applications, and infrastructure.
  • Coordinate with Partners related to ILL & MPLS Links, Video Conferencing, updates, and develop processes and procedures that fulfil the support of secure systems.
  • Installation, Configuring & Troubleshooting Operating System of Windows / Linux /Ubuntu / RHEL based operating systems.
  • Participate in anticipating, mitigating, identifying, troubleshooting, and resolving hardware issues on Desktops / Laptop / LAN / WiFi / Printer /Scanner and all IT infra devise in a timely and accurate fashion.
  • Experience in Desktop Assembling, Laptop Hardware Trouble shooting Card Level.
  • Configuring & troubleshooting of printer, scanner & LAN related issues reported by users Installation and configuring of wireless Data Cards in users’ laptops.
  • Experience in configuring & troubleshooting of MS Outlook all Flavors or any mail clients (Open Source) Remotely resolving Utility application problems and network problems and mail configurations.
  • User group policies creation & modification Monitoring of virus issues through Endpoint Protection antivirus. Regular data & mail backup of MS outlook (PST files).
  • Coordinate with other staff, to prioritize and work on continuing to improve existing systems.
  • Demonstrate good technical knowledge about IT Infra and business understanding to create superior solutions for end users.
  • Configuring the Desktop / Laptops (Windows / Linux /Ubuntu & RHEL) setup & monitoring the same.
  • Advanced Remote Desktop and Terminal Server experience
  • Knowledge of Microsoft Windows / RHEL Server in AD & LDAP environment.
  • Coordinating and Implementing of Monthly Patching of Desktops / Laptops etc (i.e. Windows & RHEL)
  • Track and input time on tickets.
  • Maintaining IT Infra Assets Data using necessary tool.
  • Stay current with system information, changes and updates.
  • Ability to speak to a non-technical audience about technical problem.

Apply by emailing your resume to careers@cagrameen.in with the position applied for in the subject line.


Job Title: Application/Technical Support Engineer(L1)
Location: Bangalore
Reporting To: AGM-Application Support Manager

Job Summary:  

  • Middleware JBoss/Apache/Interface services monitoring, performance tuning.
  • Experience with monitoring and debugging using tools such as App Dynamic/Manage engine.
  • Experience in configuring JBoss/Tomcat for production in different OS platforms.
  • Awareness of, and ability to reason about, software & systems architectures, third-party APIcalls, Loan Origination systems, Application server platforms, etc.
  • Deep understanding of operating system level concepts such as processes, memory allocation, and the network stack, understanding of how applications are affected by the above, and ability to debug same.
  • Basic DBA SQL queries knowledge.
  • Excellent organizational, multi-tasking, prioritization skills.
  • Available to work in shifts.
  • Ability to perform under pressure in a fast-paced environment.
  • ITIL process, basic knowledge such us Incident, change, release management concepts using any ticketing tools.

Broad Roles and Responsibilities:           

  • Middleware JBoss/Apache/Interface services monitoring, performance tuning.
  • Troubleshooting and fine tuning of the application related performance issues.
  • Deep understanding of operating system level concepts on both Linux and windows such as processes, memory allocation, and the network stack, understanding of how applications are affected by the above, and ability to debug same.
  • Experience in configuring JBoss/Tomcat for production in different OS platforms.
  • Experience in cross platform application deployment.
  • Experience in troubleshooting APIs.
  • Knowledge of REST/SOAP API deployment, management and development (Basis requirement).
  • Knowledge on SQL DB is preferable (Basic Query writing)
  • Flexible to extend working

Mandatory Skills:           

  • Windows and Linux server Knowledge
  • Knowledge on Web and Application Servers (Apache and JBoss)
  • Basic Knowledge on SQL

Background:

  • 2 to 4 years of experience in Any NBFC or MFI will be preferable
  • Bachelor’s degree in computer science.

Apply by emailing your resume to careers@cagrameen.in with the position applied for in the subject line.


Job Title: Data Analyst
Location: CreditAccess Grameen, Corporate Office, Bangalore
Reporting To: DGM – Business Intelligence & Analytics

Function: Strategy, Innovation, & Analytics

Position Summary:

The person will be responsible for carrying out analytics to support business decisions from both business and risk perspective and ensure timely preparation of presentations and reports for key stakeholders. The position is based at CreditAccess Grameen HQ in Bangalore.

Key Accountability:

Analytics:

  • Conduct analysis using available internal and external data; come up with actionable insights and present it in a suitable format for sharing with the senior management.
  • Perform competitive analysis on various operational and financial parameters.
  • Meet ad-hoc analysis requirements.
  • Support development of analytical models/business intelligence (BI) tool as and when sought.

BI and Reporting:

  • Ensure timely reporting to key internal and external stakeholders.
  • Meet ad-hoc data/customized reporting requirement as and when sought.
  • Automate regular reports using various tools like Python.
  • Liaise with IT Dept. for development of new reports, or improvement/changes in existing ones.

Position Requirements:

Knowledge & Experience:

  • 3-5 years’ experience in analytics and reporting.
  • 2 years’ experience of coding in R/Python–libraries like pandas, NumPy, Matplotlib, sklearn.
  • Experience in creating mathematical models for regression and classification.
  • Experience using visualization tools like Tableau, Power BI, or Qlik Sense.
  • Strong knowledge of Excel and PowerPoint.
  • Knowledge on scripting in tools like UNIX, CMD.
  • Knowledge of cloud platforms is a plus.
  • Knowledge of loan products is a plus.

Education & Certification:

Graduate/Postgraduate in Engineering, Mathematics, Statistics or Economics.

Apply by emailing your resume to careers@cagrameen.in with the position applied for in the subject line.


Job Title: Junior Executive – Regional Processing Centre (RPC)
Location: Bangalore – Head Office
Reporting To: Manager – Regional Processing Centre (RPC)

Position Summary:

This position is responsible for performing Data Entry-Quality checker Role, Customer Surveys and documentation. Customer or Field survey includes visit of customer places and feedback about the loan products or operations process.

Broad Roles and Responsibilities Operations:

  • Conduct surveys mainly through field visit and through other means when required.
  • Verifying the data which is updated by the maker.
  • Counter checking the details which is updated in the system
  • Work towards personal and professional development of the organization.
  • Protects organization’s value by keeping information confidential.

Qualifications & Experience:

  • Graduate from recognised University
  • At least one-year experience in the DEO role is added advantage.

Mandatory Skills:

  • The candidate should know reading and writing in vernacular language.
  • Good holding in MS Office/Excel
  • Attitude to learn and accomplish
  • Support a positive workplace culture.

Apply by emailing your resume to careers@cagrameen.in with the position applied for in the subject line.


Job Title:Branch Manager– Group Lending
Location: Maharashtra, Madhya Pradesh, Odisha& Chhattisgarh
Reporting To: Area Manager – Group Lending

Position Summary:

  • This position is responsible for achieving branch targets of outreach, portfolio quality and portfolio disbursement on a monthly basis, through a team of Kendra managers.
  • This position is responsible for maintaining controls and compliances of the branch.
  • This position is also responsible for overall administration and upkeep of the branch.

Broad Roles and Responsibilities Operations:

  • Achieve branch targets of outreach, portfolio volume and portfolio quality for both existing and new products and services as per agreed targets month on month.
  • Maintain and ensure retention of clients on a month on month basis
  • Plan monthly disbursements at the branch to ensure standards of idol cash are maintained as per the limits set for the branch
  • Comply with accounting processes to manage and handle cash at the branch as per established norms
  • Monitor and maintain expenditure within the established limits at the branch level
  • Implement audit compliance procedures and checks at the branch at the required frequency
  • Coordinate new member/ group visits( for rei interview) after KMs completing the CGTs
  • Ensure preparation and submission of all documents and reports as per agreed timelines
  • Monitoring of the existing kendras on quarterly basis under the branch.
  • Ensuring the smooth completion of Audit process of the branch.
  • Ensuring recovery of overdue amounts under the branch.
  • Conducting the social development activity at the branch.

People:

  • Review and monitor Kendra manager performance on a weekly and monthly basis
  • Ensure Kendra managers adhere to standards of client interaction, rapport and relationship building

Administration

  • Identify the location, space and procure infrastructure for the new branch and set-up the infrastructure for the branch with the support the regional Admin Manager
  • Monitor and ensure branch requirements in terms of stationary, supplies etc are adequate and  general upkeep is maintained month on month. Administration:
  • Identify the location, space and procure infrastructure for the new branch and set-up the infrastructure for the branch with the support the regional Admin  Manager
  • Monitor  and ensure branch requirements in terms of stationary, supplies etc are adequate and  general upkeep is maintained month on month

Background

  • Graduation or Post Graduation
  • Minimum 5 years of experience in NBFC/MFI

Apply by emailing your resume to careers@cagrameen.inmailto:careers@cagrameen.in with the position applied for in the subject line. 


Job Title: Branch Manager – Individual Lending
Location: Tamilnadu, Maharashtra and Madhya Pradesh
Reporting To: Regional Sales Manager

Position Summary:

  • This position is responsible for achieving branch targets of outreach, portfolio quality and portfolio disbursement on a monthly basis.
  • Manage both Sales, collection, Operations, Disbursement and end to end activity for the respective Branch.
  • This position is responsible for maintaining controls and compliance’s of the branch.

Broad Roles and Responsibilities Operations:

  • Achieve branch targets of outreach, portfolio volume and portfolio quality for all Individual Lending Products, existing and new products and services as per agreed targets month on month.
  • Maintain and ensure retention of clients on a month on month basis
  • Plan daily activities at Branch through Sales, Collection and Operation Team.
  • Comply with accounting processes to manage and handle cash at the branch as per established norms
  • Monitor and maintain expenditure within the established limits at the branch level
  • Implement audit compliance procedures and checks at the branch at the required frequency
  • Develop a strong business team and monitor them to ensure profitability.
  • Ensure preparation and submission of all documents and reports as per agreed timelines

People:

  • Review and monitor entire team and individual performance on a weekly and monthly basis
  • Ensure team is adhering to standards of client interaction, rapport and relationship building

Administration

  • Identify the location, space and procure infrastructure for the new branch and set-up the infrastructure for the branch with the support the regional Admin Manager
  • Monitor and ensure branch requirements in terms of stationary, supplies etc are adequate and  general upkeep is maintained month on month

Background Minimum 4 yrs experience in Branch Management, Preferred from NBFC/MFI Individual Lending. Degree is a must. MBA/Post Graduation is a plus

Apply by emailing your resume to careers@cagrameen.in with the position applied for in the subject line.


Job Title: Operations Manager
Location: Tamilnadu, Maharashtra and Madhya Pradesh
Reporting To: Branch Manager – Retail Finance (Individual Lending)

Position Summary:

  • This position is responsible for achieving branch targets of outreach, portfolio quality and portfolio disbursement on a monthly basis.
  • Manage both Sales, collection, Operations, Disbursement and end to end activity for the respective Branch.
  • This position is responsible for maintaining controls and compliances of the branch.

Broad Roles and Responsibilities

  • Manage all end-to-end activities to branch front end and back end operations at Branch.
  • Plan and execute Disbursements, Documentation, Cash Management, Data Entry, Data Management, General Ledgers etc.
  • Manage inventory i.e Inwards and Outward, Document Management.
  • Manage all Insurance claims of the branch.
  • Preparation of Monthly Control certificate.
  • Responsible for Audit ratings of the Branch – Voucher, Registers etc.
  • File Verification, Document check, Credit Check etc.
  • Overall manage and guide the team to achieve operational efficiency.

Background Minimum 2 years experience in same field. Degree is a must.

Apply by emailing your resume to careers@cagrameen.in with the position applied for in the subject line.