Current Openings

CreditAccess Grameen welcomes dynamic and motivated individuals with a passion to work for social development. Our Team consists of Regular Employees & Consultants. CreditAccess Grameen’s Head Office is situated in Bangalore, which supports Operations through various functions such as project management, financial analysis, marketing, communication etc.

CreditAccess Grameen hires individual consultants and consulting firms for a wider range of assignments in the areas of HR, risk management, finance, internal controls, marketing, data analysis, etc. Individual consultants, whether hired directly or through organizations, provide expert advice and help us to prepare studies, appraisals and reports.

Current Openings

Job Title: Branch Manager
Location: Andra Pradesh, Telangana, Gujarat, Uttar Pradesh and Assam
Reporting To: Area Manager

Job Summary:

  • This position is responsible for achieving branch targets of outreach, portfolio quality and portfolio disbursement on a monthly basis, through a team of Kendra managers.
  • This position is responsible for maintaining controls and compliances of the branch.
  • This position is also responsible for overall administration and upkeep of the branch.

Broad Roles and Responsibilities:

Operations:

  • Achieve branch targets of outreach, portfolio volume and portfolio quality for both existing and new products and services as per agreed targets month on month.
  • Maintain and ensure retention of clients on a month on month basis
  • Plan monthly disbursements at the branch to ensure standards of idol cash are maintained as per the limits set for the branch
  • Comply with accounting processes to manage and handle cash at the branch as per established norms
  • Monitor and maintain expenditure within the established limits at the branch level
  • Implement audit compliance procedures and checks at the branch at the required frequency
  • Coordinate new member/ group visits(for re interview)  after KMs completing the CGTs
  • Ensure preparation and submission of all documents and reports as per agreed timelines
  • Monitoring of the existing Kendra’s on quarterly basis under the branch.
  • Ensuring the smooth completion of Audit process of the branch.
  • Ensuring recovery of overdue amounts under the branch.
  • Conducting the social development activity at the branch.

People:

  • Identify the location, space and procure infrastructure for the new branch and set-up the infrastructure for the branch with the support the regional Admin Manager
  • Monitor and ensure branch requirements in terms of stationary, supplies etc are adequate and general upkeep is maintained month on month

Background :

  • Graduate with at least 3 years of experience in MFI (microfinance)
  • Should be willing to reside and work in location at least 50kms from native location and willing to extensive travel
Click here to Apply →

Job Title: Area Manager
Location: Andra Pradesh, Telangana, Gujarat, Uttar Pradesh and Assam
Reporting To: Division/Region Manager

Position Summary: This position is responsible for meeting client and portfolio related growth targets in the assigned area (4 to 6 branches). He is responsible to for the implementation and monitoring of new products and services in his area.

Key Accountabilities:

Growth and Expansion:

  • Help Divisional Managers in identifying potential areas for expansion in his/her area
  • Implement expansion plan by setting up new branches as per agreed targets
  • Implement and monitor new products and services outreach and awareness in the area to meet the established targets
  • Monitor achievement all the targets for the area for existing and new products including growth, member retention and branch overhead expenses

Operations Management:

  • Monitor and review effective functioning and administration at all branches on a monthly basis
  • Complete monthly branch performance reviews on time and submit desired reports to the HO
  • Conduct documentation verification of all new group formations prior to disbursement of loans to clients
  • Conduct GRTs for all new groups on a timely basis
  • Monitor and meet audit compliance requirements across all branches
  • Track and report key metrics in the area related to client repayment trends, new needs of the client base, PPI, feedback about new products and services on a monthly / quarterly basis
  • Maintain relationships with external agencies like Government officials, local leaders & other similar kind of institutions
  • Assess, manage and control risk on portfolio (specific accountability needs to be documented)

People Management:

  • Conduct and complete performance reviews for all branch managers at the established frequency and timeline
  • Participate in recruitment and implementation of training for subordinates

People: Responsible for a team of 5 to 6 direct reports; Indirect span of control – 40 to 45 employees

Background:

  • Qualification: Graduation
  • Experience: Minimum 8 years with 5+ years of managerial experience preferably managing multiple branches in MFI (microfinance)
Click here to Apply →

Job Title: Kendra Manager (Field Executive)
Location: PAN India
Reporting To: Branch Manager – Group Lending

Job Summary: This position is responsible for acquisition and retention of clients and maintaining high standards of service.

Broad Roles and Responsibilities:

Operations:

  • Achieve individual targets of outreach, portfolio volume and portfolio quality as per agreed numbers month on month.
  • Follow client verification norms as per established standards to ensure credit worthiness before disbursement of loans.
  • Conduct loan utilization checks within 10 weeks of loan disbursement for all clients.
  • Ensure on time and accurate maintenance and submission of all relevant records & reports of all clients as well as internal branch records.
  • Ensure publicity and awareness of all new products and services across the client base in his/her groups.
  • Ensure timely and accurate handover of cash collected in the field at the branch office on a daily basis.
  • Build rapport and a relationship with clients to ensure client retention.
  • To conduct village survey, identify the members and form groups
  • Conducting of Kendra Meeting as per schedule.
  • Conducting exit interview of leaving members
  • Reporting of daily events to the branch manager
  • To maintain client KYC document, MBDF, PPIs of his Kendras.
  • Visiting the member house for filling up of Cash Flow statement
  • Conduct Loan Utilization Checks as per norms.    
  • Updating all the policy changes to members up-to-date.                             
  • To achieve the goals and constantly motivate the members to properly utilize the loans & services of CA Grameen.
  • Any other duties and responsibilities assigned by Branch Manager and higher authorities to be performed from time to time.

Background :

  • 10+2/HSC/PUC/JOC/ITI pass/fail
  • 0 to 6 months experience
  • Two-wheeler with valid LLR/DL is Mandatory
  • Should be willing to work at least 30 KM’s away from native
Click here to Apply →

Job Title: Quality Control – Regional Processing Centre
Location: PAN India
Reporting To: Team Leader – RPC

Job Summary: This position is responsible for Quality Checking of the documents at Regional Processing Centres

Broad Roles and Responsibilities:

  • Verification of KYC documents received for member enrolment from branches as per the KYC verification Policy.
  • Updation of Quality Checking clear cases in internal portal
  • Co-ordination with Branches regarding on-hold and rejected cases.
  • Preparation of MIS reports on Daily, Monthly, Yearly frequency.
  • Ensure team is adhering to standards of client enrolment, TAT in processing of the documents and maintain good rapport and relationship with all stakeholders.
  • Handle different Projects with proper planning, implementation, reporting and evaluation on adhoc basis.
  • Preparation of documents for monthly Internal Audit.
  • Work in co-ordination with all stakeholders on Survey and Process training

Background :

  • Minimum 3-year experience in document verification, preferred from NBFC/MFI.
  • Proficient in MS-Excel.
  • Graduate/post-graduate with good communication skills.
Click here to Apply →

Job Title: Checker – Regional Processing Centre
Location: PAN India
Reporting To: Team Leader – RPC

Job Summary: This position is responsible for data verification entered by Maker at Regional Processing Centres.

Broad Roles and Responsibilities:

  • Verification and approved of data entered by Maker in internal portal without any errors and deviations.
  • Preparation of MIS reports on Daily, Monthly frequency.
  • Ensure team is adhering to standards of data verification, TAT in processing of the documents and maintain good rapport and relationship with all stakeholders.
  • Preparation of documents for monthly Internal Audit.
  • Work in co-ordination with all stakeholders on Survey and Process training.

Background :

  • 1-3 years of experience in data entry/data processing.
  • Graduate/Post graduate with good communication skills
Click here to Apply →

Job Title: Maker – Regional Processing Centre
Location: PAN India
Reporting To: Team Leader – RPC

Job Summary: This position is responsible for data entry in internal system at Regional Processing Centres.

Broad Roles and Responsibilities:

  • Enter data in data fields in internal system correctly without any errors and deviations.
  • Ensure team is adhering to standards of data entry, TAT in processing of the documents and maintain good rapport and relationship with all stakeholders.
  • Preparation of documents for monthly Internal Audit.

Background :

  • 0-1 year of experience in data entry/data processing.
  • Graduate with good communication skills
Click here to Apply →

Job Title: Regional HR Trainer
Location: Andhra Pradesh, Chhattisgarh, Gujarat, Jharkhand, Karnataka, Madhya Pradesh, Maharashtra, Rajasthan, Tamil Nadu, Telangana, Uttar Pradesh and West Bengal
Reporting To: Training Manager

Job Summary: This position is responsible for implementation of training for the operations staff (KM and BM). This position is also responsible for continuous assessment of training needs and building soft skills for the KMs and BMs. 

Broad Roles and Responsibilities:

  • Plan all regional trainings on monthly basis. 
  • Participate in developing content and design for training programs 
  • Conduct basic trainings for newly joined field staff, refresher trainings to refresh process at branch. 
  • Collect feedback from trainees after branch visits, observe trainees during their visit to branches. 
  • Collage feedback received and send to concerned RMs. 
  • Analyze the effectiveness of training programs and processes based on feedback mechanisms.
  • Conduct training needs assessment for the KMs and BMs in line with audit grades by consulting AMs on a regular basis.
  • Track rate of attrition during training and help retention of trainees.
  • Track and monitor training related expenses in line with budget.
  • Prepare and provide training MIS as per established timelines. 
  • Ensure logistics support is provided as per established guidelines for all training programs in line with vendor. 

    People
  • Groom and develop trainers to ensure skills are constantly updated.
  • Track travelling expenses of team 
  • Review and monitor trainers performance.
  • Guide to team members and ensure timely delivery of the work. 

Background:

  • Qualification: Graduation and above with experience in Training (Preferably from MFIs) or Microfinance operations.
  • Experience: Minimum 3 years of relevant experience
  • Preferably from MFI industry
  • Should be flexible to travel and good communication skills is must.
Click here to Apply →

Job Title: Credit Officer
Reporting To: Branch Credit Manager   

Job Summary

  • This position is responsible for complete operations/operative activity of Branch.
  • Responsible for completion of Data Entry, GL Entry, Quality Check, Maintaining Registers, Cashier etc.

Broad Roles and Responsibilities:

  • Maintain and complete all end-to-end activities to branch front end and back-end operations at Branch.
  • Plan and execute Disbursements, Documentation, Cash Management, Data Entry, Data Management, General Ledgers etc.
  • Maintain inventory i.e. Inwards and Outward, Document Management.
  • Maintain all Insurance claims of the branch.
  • File Verification, Document check, Credit Check, tele verification etc.
  • Overall assist Operations Manager to achieve Operational excellence.

Background:

  • Fresher or Minimum 1 years’ experience in same field. Degree is a must.
Click here to Apply →

Job Title: Data Analyst/ Data Engineer 
Location: Head Office, Bengaluru  
Reporting To: GM- Business Analytics   

Broad Roles and Responsibilities:

  • Business Understanding: Drive the business goals and align the analytics storytelling to drive the strategic actions.  
  • Statistical Analysis: Apply statistical techniques to analyse internal and external data to generate actionable insights.   
  • Data Management: Collect, clean and pre-process data from multiple sources ensuring accuracy and completeness.   
  • Automation: Automation of existing workflows and processes.  
  • Data visualization: Develop impactful data visualizations.   
  • Competitor benchmarking: Perform competitive analysis on various operational and financial parameters.  
  • Implementation Support: Assist in the implementation of developed use cases.  
  • Collaboration & Presentation: Ability to distill complex information into easy-to-understand formats.  

Educational Background & Skillset:

  • Strong knowledge of programming languages like Python, R.  
  • Knowledge of any visualization tools Tableau/Power BI/QlikView.   
  • Understanding of mathematical models for regression and classification.  
  • Excellent analytical, problem solving and communication skills.  
  • Knowledge of scripting in tools like UNIX, CMD.   
  • 3 to 5 years of relevant experience.  
  • Preferable candidates from BFSI industry.  
  • Graduate/Postgraduate in Engineering, Mathematics, Statistics or Economics 
Click here to Apply →

Job Title: Branch Credit Manager
Reporting To: Area Credit Manager  

Job Summary

  • This position is responsible for ensuring Quality Loan portfolio.

Broad Roles and Responsibilities:

  • Conduct loan utilization checks as per the schedule for all clients.
  • Conducting house/on-site visits to the customer house/projects.
  • Conducting check for high ticket size loans as per the instructions of the Regional Credit Team.
  • Ensure publicity and awareness on products and processes to the branch staff.
  • Imparting training to the branch staff on the products and processes.
  • Build rapport and relationship with clients and branch staff.
  • Reporting of daily events to Area Credit Manager.
  • To maintain of all records & Books as per the requirement.
  • Co-ordinating with the Regional Credit Team and branch branches for any queries.

Background:

  • Graduation and above.
  • Min 2 years’ experience in Credit Underwriting on HL & LAP.
Click here to Apply →

Job Title: Desktop Support Engineer  
Location: Bengaluru
Reporting To: Deputy Manager – IT Infra    

Job Summary:

Candidate must possess the ability to effectively manage Day to Day operational tasks across a wide range of areas, such as IT Infrastructure, LAN, WAN, Servers, End user Back-up, Recovery, Switches, Access Points, Cloud Storage.  By maintaining consistent and quality communication both within the team and End users. 

The position is based at CreditAccess Grameen Limited, Regional Office in Bangalore and should be working closely with the internal IT team and All CAGL End Users & Vendors.  

Broad Roles and Responsibilities:

  • Ensure the 24/7/365 availability of all systems, applications, and infrastructure.  
  • Coordinate with Partners related to ILL & MPLS Links, Video Conferencing, updates, and develop processes and procedures that fulfil the support of secure systems.  
  • Installation, Configuring & Troubleshooting Operating System of Windows / Linux /Ubuntu / RHEL based operating systems.   
  • Participate in anticipating, mitigating, identifying, troubleshooting, and resolving hardware issues on Desktops / Laptop / LAN / WiFi / Printer /Scanner and all IT infra devise in a timely and accurate fashion.  
  • Experience in Desktop Assembling, Laptop Hardware Trouble shooting Card Level.  
  • Configuring & troubleshooting of printer, scanner & LAN related issues reported by users Installation and configuring of wireless Data Cards in users’ laptops.  
  • Experience in configuring & troubleshooting of MS Outlook all Flavors or any mail Clients(Open Source) Remotely resolving Utility application problems and network problems and mail configurations.  
  • User group policies creation & modification Monitoring of virus issues through Endpoint Protection antivirus. Regular data & mail backup of MS outlook (PST files).  
  • Coordinate with other staff, to prioritize and work on continuing to improve existing systems.  
  • Demonstrate good technical knowledge about IT Infra and business understanding to create superior solutions for end users.  
  • Configuring the Desktop / Laptops (Windows / Linux /Ubuntu & RHEL) setup & monitoring the same.  
  • Advanced Remote Desktop and Terminal Server experience  
  • Knowledge of Microsoft Windows / RHEL Server in AD & LDAP environment.  
  • Coordinating and Implementing of Monthly Patching of Desktops / Laptops etc (i.e. Windows & RHEL)  
  • Track and input time on tickets.  
  • Maintaining IT Infra Assets Data using necessary tool.  
  • Stay current with system information, changes and updates.  
  • Ability to speak to a non-technical audience about technical problem.    

Educational Background & Skillset:

  • Any graduate/ Diploma in Technical Domain  
  • 2 to 3 years Managing Desktop / Laptops / Printers / Scanners etc.
  • Experience with Performance Tuning and Optimization of Desktops, Laptops etc  
  • Vendor Management.  
  • Experience in Mail Client Configuration and Trouble Shooting.  
  • Experience with backups, restores and recovery models for end users.
  • Knowledge of active directory and Ldap setup.  
  • Good analytical and problem-solving abilities. 
  • Good & clear communication skills in English.
Click here to Apply →

Job Title: Operations Executive– Retail finance Operations
Location: Bengaluru  
Reporting To: Manager-Retail Finance

Broad Roles and Responsibilities:

  • Managing disbursement operations and ensuring proper compliance as per company process and policy

Broad Roles and Responsibilities:

  • Files Verification.
  • De Dupe Checks: Existing Disbursed cases data V/s Fresh login cases data.
  • TAT: Need to maintain TAT for verification
  • Branch Interaction: For Pushback cases need to interact with branches for clear the Queries of DB kits.
  • Legal Condition: Need to be check legal and Sanctioned condition for Secured loan Products before moving to next stage.
  • Demo Kit: Need to verify documents as per Demo Kit.
  • MIS need to share all Stakeholders Digital Collection MIS, Pre-closure, Part payment, Tranche, day Disbursement MIS etc.
  • Digital collection payments need to update and post it respective customers for the day.
  • Loans need to be preclose in system, Whenever the branches collect the pre-closure amount from the member though non-cash mode.
  • Accounting knowledge required for post the entries like, cash account, Bounce raising/settle and control account, etc
  • Knowledge of Power point presentation for present the Team performance and MIS reports.
  • CERSAI – Need to update the Secured loan customer data and release the satisfaction details once loan closed.
  • Verification of Banking details along with NEFT amount of customers and share the details to accounts team for NEFT/IMPS.
  • Physical DB Kit verification for the disbursed cases.
  • RF to GL moved customers data verification and process the NEFT with deduction of Existing loans and charges.

Educational Background & Skillset:

  • 1 – 2 years of experience in LAP.
  • proficient in MS Office.
  • Excellent time-management and organizational skills
  • Excellent written and oral communication skills.
  • Graduate from any recognized institutions.
Click here to Apply →

Job Title: COB and Application Manager
Location: Bangalore 
Reporting To: DGM- IT

Broad Roles and Responsibilities:

  • Will be responsible for executing & monitoring core banking system close of the day(COB) process which run during late evening/night.
  • Ensure the 24/7/365 availability of all systems, applications.
  • Coordinate with team, to prioritize and work on continuing to improve and manage the available applications and able to submit the reports on timely basis. 
  • Demonstrate good technical knowledge about MySQL, MSSQL, Excel, tomcat, jboss and business understanding to support the team and manage the applications to work all the time.
  • Configuring the MySQL, MSSQL, Excel, tomcat, jboss  setup & monitoring the same. ➢ Hands on experience in handling windows and Linux servers.
  • Ability to speak to a non-technical audience about technical problem.

Educational Background & Skillset:

  • B.E., B.C.A, M.C.A, Bsc (computers)  
  • 2 – 5 years in MySQL/MSSQL script writing, managing and monitoring the DB.
  • Experience with Performance Tuning and Optimization of Quires and Scripts.
  • Experience with backups, restores and recovery of DB and web applications.
  • Should be willing to work in night shifts on rotational basis
  • Good analytical and problem-solving abilities
  • Good & clear communication skills in English
  • Ability to multi-task and address multiple issues simultaneously
Click here to Apply →

Job Title: Officer – Grievance Redressal Team
Location: Head Office, Bangalore
Reporting To: Senior Manager   

Job Summary:

This position is responsible for:

  • Tracking all customer and employee grievances that are created/updated in the Grievance Redressal System.
  • Resolving the grievances within the TAT.
  • Achieving the assigned targets.
  • Performing as per the standard policy and processes. 

Broad Roles and Responsibilities:

  • Monitor the Grievance Redressal System for ticket updating and also capture all the required information for each ticket.
  • To understand the grievances and resolving them within the TAT.
  • Categorization of tickets based on the pre-defined parameters, monitoring TATs, escalate tickets based on potential deviation and avoid breach of SLAs.
  • Creation of Grievance Closure Report as per the prescribed formats, before closure of each Grievance.
  • 100% achievement of targets.
  • To implement GRC process in all the branches and ensure that the process is being followed.
  • Ensure timely submission of consolidated reports as assigned.
    To improve the productivity and effectiveness of the team.
  • Keeping up to date and following up with latest policies and procedures of the company.

Educational Background & Skillset:

  • Graduate/ Post Graduate/ PG Diploma
  • English, Tamil and Malayalam: Written and spoken skills
  • Excellent interpersonal and co-ordination skills
  • Experience in customer support/ Grievance Redressal team is preferred.
Click here to Apply →

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